Refund & Exchange Policy

Exchanges - We accept exchanges for full priced items purchased online within 7 days of receipt of goods. We do not offer exchanges on any discounted items, including any promotional discounts. For all exchanges please email whitepoppiesau@gmail.com and we will reply with the next step. 

Refunds - We offer refunds on full priced items purchased online within 7 days of receipt of goods. Goods must be in original condition and include original packaging. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person. Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account. We do not offer refunds on gift cards or any discounted items, including any promotional discounts. For all returns please email whitepoppiesau@gmail.com for the next step. 

Faulty items - If your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. Please note that items which have been damaged as a result of incorrect care or general wear are not considered to be faulty. Please note: to be eligible for a refund or exchange, we require a receipt or proof of purchase. Without this proof it will not be processed. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. 

White Poppies Au is not responsible for the cost of return postage. Shipping notifications will be sent to your email address with a tracking number. While we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery. Customer care for all enquiries please do not hesitate to contact us email: whitepoppiesau@gmail.com